Integrity and honesty are the price of admission to PhonePe. We have a zero tolerance policy towards bribery, corruption, dishonesty, discrimination and internal politics.

We share data and learnings openly to enable better decision making across the organization. Transparency is our tool to develop decision-making muscle and ownership across the company.

Our business solutions are designed to be inclusive and empowering for all ecosystem players. We don’t negatively disrupt our business partners’ profit pools just because we can.

Our customers are our first and primary stakeholders, and we will only succeed in our vision if we create long-term value for them by building simple, reliable and value-additive solutions.

We start with a holistic understanding of the problem statement before designing solutions for customers. We then create the most optimal solution possible based on first principles.

We care deeply about our work and hold ourselves to a high bar. We take whole and complete ownership to resolve problems regardless of organizational boundaries. We never shy away from rolling up sleeves and solving problems. We never say “this is not my job”.

Fools ignore complexity. Pragmatists suffer it. Some can avoid it. Geniuses remove it. We will attempt to be geniuses.

We set audacious goals and are not limited by incremental thinking. We take calculated risks to achieve goals and celebrate both success and failure.

We will focus on quality and impact of output rather than mindless activity.

We work collaboratively as a team and hold the org’s goals above those of the team. We listen attentively, speak candidly, and admit mistakes. We do not tolerate politics. We believe that creating a high-trust environment is everybody’s responsibility.

We are committed to creating winning teams for the long run. We do not compromise on quality of talent for short-term goals. We inspire by creating context, clarifying expectations and opening up opportunities so everyone can own their growth.

We always remain open minded and willing to be influenced in search of the truth. We voice opinions even if it is uncomfortable, inconvenient or unpopular. Data is our bible for all things past, and logic is our magic wand for all things future.

We will always remain curious to explore and act on new possibilities, we learn rapidly and eagerly; and contribute effectively outside a team/function to expand our horizon.

We believe in the conviction of our decisions and persevere to create sustainable value for the organization. We are not sidetracked by the flavour of the month.