That’s why we have an advanced security infrastructure to keep your transactions safe. We do what it takes to earn the trust that you and 25 crore Indians have placed in us.
Your safety comes first
Secure from the start
Every transaction on PhonePe needs your fingerprint/face ID, UPI PIN and password for authentication.
Only you and the person you are transacting with will be able to see the details of your payment.
Our security teams monitor all transactions in real-time to block any suspicious activity. We also report fraud complaints & block fraudulent users from accessing the PhonePe platform
Partners in protection
To aid safe transactions, we have partnered with cyber-crime cells of government law enforcement and security agencies, such as National Cybercrime Portal, CyCord and CyberSafe.
Your guide to safe transactions
Learn to identify and report suspicious payment requests, transactions and profiles with these safety tips.
Find out more about PhonePe Safety
How does PhonePe keep my payments safe?
We assign a risk score to every transaction on the app. Transactions with high risk scores are automatically blocked, keeping your payment safe.
Where can I learn about payment fraud?
Read our blogs to find out about the common types of fraud and how you can stay safe.
What can I do to keep my transactions safe?
- Never share your UPI PIN, OTP, CVV and credit/debit card details with anyone
- Never enter your UPI PIN to receive money on PhonePe
- Never download third party apps, such as AnyDesk and TeamViewer at the request of unknown callers
What’s the safest way to reach PhonePe support?
The safest way to get the help you’re looking for is to write to us at:
What if someone tries to login to my account?
Any login from a new device will require an OTP, which is sent to your registered mobile number. If an incorrect OTP is used three times, your PhonePe account will be blocked for 24 hours, for your own safety.
On your mobile app
Registered PhonePe users can report
suspicious activity on the PhonePe app
Go to the PhonePe app on your mobile
Go to :Help > Account security issue-Report
On the website
Not registered on PhonePe?
You can still report an issue! Go to