That’s why we have an advanced security infrastructure to keep your transactions safe. We do what it takes to earn the trust that you and 25 crore Indians have placed in us.

Your safety comes first

Secure from the start

Every transaction on PhonePe needs your fingerprint/face ID, UPI PIN and password for authentication.

Payment Privacy

Only you and the person you are transacting with will be able to see the details of your payment.

Risk assessment

Our security teams monitor all transactions in real-time to block any suspicious activity. We also report fraud complaints & block fraudulent users from accessing the PhonePe platform

Partners in protection

To aid safe transactions, we have partnered with cyber-crime cells of government law enforcement and security agencies, such as National Cybercrime Portal, CyCord and CyberSafe.

Your guide to safe transactions

Learn to identify and report suspicious payment requests, transactions and profiles with these safety tips.

Know More

Find out more about PhonePe Safety

How does PhonePe keep my payments safe?

We assign a risk score to every transaction on the app. Transactions with high risk scores are automatically blocked, keeping your payment safe.

Where can I learn about payment fraud?

Read our blogs to find out about the common types of fraud and how you can stay safe.
https://blog.phonepe.com/tagged/phishing

What can I do to keep my transactions safe?

  • Never share your UPI PIN, OTP, CVV and credit/debit card details with anyone
  • Never enter your UPI PIN to receive money on PhonePe
  • Never download third party apps, such as AnyDesk and TeamViewer at the request of unknown callers

What’s the safest way to reach PhonePe support?

The safest way to get the help you’re looking for is to write to us at:
support.phonepe.com
https://www.phonepe.com/contact-us/

What if someone tries to login to my account?

Any login from a new device will require an OTP, which is sent to your registered mobile number. If an incorrect OTP is used three times, your PhonePe account will be blocked for 24 hours, for your own safety.

On your mobile app

Registered PhonePe users can report
suspicious activity on the PhonePe app

Go to the PhonePe app on your mobile

Go to :Help > Account security issue-Report
Fraudulent activity <Screenshot>

On the website

Not registered on PhonePe?
You can still report an issue! Go to

support.phonepe.com
Report complaints to the nearest cyber crime center or online athttps://cybercrime.gov.in/
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