That’s why we have an advanced security infrastructure to keep your transactions safe. We do what it takes to earn the trust that you and 60 crore Indians have placed in us.
Every transaction on PhonePe needs your fingerprint/face ID, UPI PIN and password for authentication.
Only you and the person you are transacting with will be able to see the details of your payment.
Our security teams monitor all transactions in real-time to block any suspicious activity. We also report fraud complaints & block fraudulent users from accessing the PhonePe platform
To aid safe transactions, we have partnered with cyber-crime cells of government law enforcement and security agencies, such as National Cybercrime Portal, CyCord and CyberSafe.
PhonePe works hand-in-hand with law enforcement agencies to prevent cyber crime
Know More
Learn to identify and report suspicious payment requests, transactions and profiles with these safety tips.
Fraudsters manipulate mobile carriers into transferring your phone number to a SIM card they control by raising a false “SIM card lost” complaint with the telecom company. They use all the personal information they have collected about you for verification purposes and port your SIM to a SIM card they own – giving them access to your incoming calls, text messages, and most critically—verification codes for your banking and payment apps
In this blog, we’ll walk you through our Trust & Safety features in-built on your app using data models and algorithms. These integrated security features allow us to monitor any suspicious activity and alert our customers while protecting their privacy.
Phishing attacks have become increasingly frequent, targeting Indians through emails, text messages, and phone calls. As mobile devices become our primary gateway to digital services, India has emerged as a prime target for these deceptive schemes.
We assign a risk score to every transaction on the app. Transactions with high risk scores are automatically blocked, keeping your payment safe.
Read our blogs to find out about the common types of fraud and how you can stay safe.
https://blog.phonepe.com/tagged/phishing
The safest way to get the help you’re looking for is to write to us at:
support.phonepe.com
https://www.phonepe.com/contact-us/
Any login from a new device will require an OTP, which is sent to your registered mobile number. If an incorrect OTP is used three times, your PhonePe account will be blocked for 24 hours, for your own safety.
Registered PhonePe users can report
suspicious activity on the PhonePe app
Go to the PhonePe app on your mobile
Go to :Help > Account security issue-Report
Fraudulent activity
