Products offered
Personal Loans, Merchant Loans
Grievance Redressal Officer: Mr. Aditya Shirodkar
Unit no. 1006, 10th Floor, DLH Park, S. V. Road, Goregaon West, Mumbai – 400062, Maharashtra, India
Email: [email protected]
Contact: 022-48913091
Products offered
Merchant Loans
Grievance Redressal Officer: Mr Suraj Sapte
Website: https://payufin.in
Shiv Building, Fourth Floor, Crossing of Sahar Road, Vile Parle East, Mumbai, Maharashtra, 400057, India
Email – Merchant Loans [email protected]
Email – Personal Loans [email protected]
Grievance Redressal Policy: https://assets.payufin.com/docs/payu-finance-grievance-redressal-policy-04082025.pdf
Data Storage & Privacy Policy: https://www.payufin.in/privacy-policy
Contact: 022-69821144 [Monday to Friday 10 AM to 7 PM]
Products offered
Personal Loans, Merchant Loans
Grievance Officer: Ms. Julia Mathew
Muthoot Centre, TC No 27 / 3022, Punnen Road, Thiruvananthapuram, Kerala, India – 695001
Email: [email protected]
Contact: 0471- 4911626 – (9.30 am to 6 pm – Monday to Saturday
except National Holidays and Second Saturdays)
Products offered
Merchant Loans
Nodal/Grievance Redressal Officer: Ms Hetal Parihar
Website: https://www.piramalfinance.com/contact-us
6th Floor, Amiti Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla (W) Mumbai MH 400070.
Email:[email protected]
Contact: 022- 71740555
Products offered
Personal Loan
For Queries or Complaints, reach IDFC FIRST Bank at Customer Care: 1800-10-888; Email ID: [email protected]
Principal Nodal Officer:
For any further escalation, write to Mr. Vipul Raj, PNO, IDFC FIRST Bank Ltd. Building No. 09, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai 400708, Maharashtra, India
Email ID: [email protected] or call 1800-209-9771 (24×7).
Products offered
Personal Loan
Grievance Redressal Officer: Mr. Satyabrata Mohapatra
Website: https://ugrocapital.com/
UGRO Capital Limited, Equinox Business Park, Tower 3, Fourth Floor, Off BKC, LBS Road, Kurla, Mumbai, Maharashtra – 400070
Email: [email protected]
Contact:
022-68269135
(Telephone Lines are open on 9.30 AM to 6 PM, Monday to Friday)
Grievance Redressal Policy: Grievance Redressal Mechanism
Products offered
Merchant Loans
Grievance Redressal Officer: Mr. Vinod Varadan
Grievance Redressal Website: https://www.ltfs.com/grievance-redressal
Website: https://www.ltfs.com/
L&T Finance Limited (formerly known as L&T Finance Holdings Limited), 3rd Floor, Brindavan Building, Plot No 177, C.S.T Road, Kalina, Santacruz (East), Mumbai – 400 098
Email: [email protected]
Contact: 1800 1020 476 between Monday to Friday (except National Holidays) from 9am to 6pm
Products offered
Personal Loans
Grievance Redressal Officer: Mr Sameer Suman
Website: https://www.shriramfinance.in/lending-service-provider
Sri Towers, Plot No. 14A, South Phase, Industrial Estate, Guindy, Chennai – 600032
Email: [email protected]
Contact: 022-40957575
Toll Free Number: 1800 103 6369
Products offered
Merchant Loans
Nodal/Grievance Redressal Officer: Emaad Khan
Email: [email protected] / [email protected]
Website: https://creditsaison.in/partnercontact/
IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
Email: [email protected]
Contact: 919962003070
Toll Free: 1800-1038-961
Whatsapp: +91 9987098137
Products offered
Personal Loan
Website: https://www.smfgindiacredit.com/digital-lending-partner.aspx
SMFG India Credit Co. Ltd, Ground Floor, Embassy 247, Lal Bahadur Shastri Marg, Gandhi Nagar, Vikhroli (West), Mumbai, Maharashtra – 400083
Email: [email protected]
Customer Care Number:1800 103 6001 (Mon-Sat 9:00 AM to 7:00
PM, except public holidays & 4th Saturday of the month)
Products offered
Merchant Loans
Website: https://dspfin.com
DSP Finance TnC: https://dspfin.com/assets/policies/terms-conditions.pdf
Grievance Redressal Officer: Nishant Athmakoori
Email: [email protected]
Contact: 022-41484529
Principal nodal officer: Sahib Pahwa
Email: [email protected]
Contact: 022-41765522
Products offered
Loan against securities
List of Third Parties for Lending
| Company | Service |
| AHG Technologies Private Limited (GreyLabs) | Quality Assessment of Call Recordings |
| Analog Legalhub Tech Solutions Pvt. Ltd. (Credgenics) | Outsourced Collections Partner |
| Armeka Infotech Solutions Private Limited | Outsourced Collections Partner |
| Aryanio Managmeent Solutions Pvt. Ltd. | Outsourced Collections Partner |
| Asset 4 Sure Financial Pvt Ltd | Outsourced Collections Partner |
| Baldor Technologies Private Limited(IDfy) | Identity Verification Services |
| D S Enterprises | Outsourced Collections Partner |
| Drishti Perfect Private Limited | Outsourced Collections Partner |
| Focussed Solutions Inc | Outsourced Collections Partner |
| Freshworks Inc | Customer Ticketing Tool, BOT Solutions |
| Gargi Enterprises | Outsourced Collections Partner |
| GNP Legal | Legal Services for Collections |
| Gupshup Technology Private Limited(Gupshup) | SMS & WhatsApp Delivery Services |
| Karthik Associates | Outsourced Collections Partner |
| Konexions Back Office Services Pvt Ltd | Outsourced Collections Partner |
| Microsoft Azure India(Azure) | Cloud Hosting |
| MS Solution Agency | Outsourced Collections Partner |
| NTT Communications India Network Services Private Limited | Hosting |
| Otrivin Technologies | Outsourced Collections Partner |
| Paymaster Management Solutions Limited | Outsourced Collections Partner |
| PhonePe Limited | Payment Processing and Technology Services |
| Rajpurohit Corporate Services Private Limited | Outsourced Collections Partner |
| RMS Financial Services | Outsourced Collections Partner |
| Rudra Associates | Outsourced Collections Partner |
| Shiva Enterprises | Outsourced Collections Partner |
| Signzy Technologies(Signzy) | Identity Verification Services |
| SM Associates Risk Management Private Limited | Outsourced Collections Partner |
| SM Consulting Services | Outsourced Collections Partner |
| Solutions Infini Technologies (India) Private Limited (Kaleyra) | SMS Delivery Services |
| Srinidhi Associates | Outsourced Collections Partner |
| SRS Advisory Private Limited | Outsourced Collections Partner |
| Squadrun Solutions Private Limited | Promotional & Services Based Voice Calls |
| Tata Teleservices Limited | Promotional & Services Based Voice Calls |
| Tech Mahindra Limited | Outsourced Customer Support & Sales |
| Ubona Technologies | Call Scheduling & Dialing Services |
| Vertex Cosmos Private Limited(Transcom) | Outsourced Customer Support & Sales |
| ValueFirst Digital Media Private Limited | SMS Delivery Services |
| Visesh Credit Services | Outsourced Collections Partner |
Default Loss Guarantee Disclosures
| Disclosure as per Reserve Bank of India (Digital Lending) Directions, 2025 Amount of Portfolio Outstanding, as on 31st October,2025 on which DLG is provided: | ||
| S.No | Portfolio | Amount (INR in Crores) |
| 1 | Portfolio 1 | 287.8 |
| 2 | Portfolio 2 | 477.1 |
| 3 | Portfolio 3 | 20.7 |
Loan offer Ranking Mechanism
‘Loan offer Ranking Mechanism’* is based on the following metrics in accordance with borrower request:
- Rate of Interest
- Processing Fees
- Approval Rate
- Disbursement time from loan application completion
*Loan Offers are ranked based on the customer's eligibility criteria along with the one or combination of aforementioned metrics and may vary from customer to customer. The offer listing shall not be construed as an advisory, promotion of a particular loan product or a commitment regarding approval from the partner lenders. All offers (loan amount eligibility, rate of interest etc.) shown on the offer selection page are indicative and may change subject to partner lender's underwriting policy. Please consult your financial advisors before making any decisions. PhonePe Lending Services Private Limited is only a facilitator of the loan products in capacity of a Lending Service Provider and disclaims all liability arising out of the same.