Products offered
Personal Loans, Merchant Loans
Grievance Redressal Officer: Mr. Aditya Shirodkar
Unit no. 1006, 10th Floor, DLH Park, S. V. Road, Goregaon West, Mumbai – 400062, Maharashtra, India
Email: [email protected]
Contact: 022-48913091
Products offered
Merchant Loans
Grievance Redressal Officer: Mr Suraj Sapte
Website: https://payufin.in
Shiv Building, Fourth Floor, Crossing of Sahar Road, Vile Parle East, Mumbai, Maharashtra, 400057, India
Email – Merchant Loans [email protected]
Email – Personal Loans [email protected]
Grievance Redressal Policy: https://assets.payufin.com/docs/PayU-Finance-Grievance-Redressal-Policy-Jan2025.pdf
Data Storage & Privacy Policy: https://www.payufin.in/privacy-policy
Contact: 022-69821144 [Monday to Friday 10 AM to 7 PM]
Products offered
Personal Loans, Merchant Loans
Grievance Officer: Ms. Julia Mathew
Muthoot Centre, TC No 27 / 3022, Punnen Road, Thiruvananthapuram, Kerala, India – 695001
Email: [email protected]
Contact: 0471- 4911626 – (9.30 am to 6 pm – Monday to Saturday
except National Holidays and Second Saturdays)
Products offered
Merchant Loans
Nodal/Grievance Redressal Officer: Ms Hetal Parihar
Website: https://www.piramalfinance.com/contact-us
6th Floor, Amiti Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla (W) Mumbai MH 400070.
Email:[email protected]
Contact: 022- 71740555
Products offered
Personal Loan
For Queries or Complaints, reach IDFC FIRST Bank at Customer Care: 1800-10-888; Email ID: [email protected].
Principal Nodal Officer:
For any further escalation, write to Mr. Vipul Raj, PNO, IDFC FIRST Bank Ltd. Building No. 09, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai 400708, Maharashtra, India
Email ID: [email protected] or call 1800-209-9771 (24×7).
Products offered
Personal Loan
Grievance Redressal Officer: Mr. Satyabrata Mohapatra
Website: https://ugrocapital.com/
UGRO Capital Limited, Equinox Business Park, Tower 3, Fourth Floor, Off BKC, LBS Road, Kurla, Mumbai, Maharashtra – 400070
Email: [email protected]
Contact:
022-68269135
(Telephone Lines are open on 9.30 AM to 6 PM, Monday to Friday)
Grievance Redressal Policy: Grievance Redressal Mechanism
Products offered
Merchant Loans
Grievance Redressal Officer: Mr. Vinod Varadan
Grievance Redressal Website: https://www.ltfs.com/grievance-redressal
Website: https://www.ltfs.com/
L&T Finance Limited (formerly known as L&T Finance Holdings Limited), 3rd Floor, Brindavan Building, Plot No 177, C.S.T Road, Kalina, Santacruz (East), Mumbai – 400 098
Email: [email protected]
Contact: 1800 1020 476 between Monday to Friday (except National Holidays) from 9am to 6pm
Products offered
Personal Loans
Grievance Redressal Officer: Mr Sameer Suman
Website: https://www.shriramfinance.in/lending-service-provider
Sri Towers, Plot No. 14A, South Phase, Industrial Estate, Guindy, Chennai – 600032
Email: [email protected]
Contact: 022-40957575
Toll Free Number: 1800 103 6369
Products offered
Merchant Loans
Nodal/Grievance Redressal Officer: Emaad Khan
Email: [email protected] / [email protected]
Website: https://creditsaison.in/partnercontact/
IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
Email: [email protected]
Contact: 919962003070
Toll Free: 1800-1038-961
Whatsapp: +91 9987098137
Products offered
Personal Loan
Website: https://www.smfgindiacredit.com/digital-lending-partner.aspx
SMFG India Credit Co. Ltd, Ground Floor, Embassy 247, Lal Bahadur Shastri Marg, Gandhi Nagar, Vikhroli (West), Mumbai, Maharashtra – 400083
Email: [email protected]
Customer Care Number:1800 103 6001 (Mon-Sat 9:00 AM to 7:00
PM, except public holidays & 4th Saturday of the month)
Products offered
Merchant Loans
List of Third Parties for Lending
| Company | Service |
| Analog Legalhub Tech Solutions Pvt. Ltd. (Credgenics) | Outsourced Collections Partner |
| Armeka Infotech Solutions Private Limited | Outsourced Collections Partner |
| Baldor Technologies Private Limited(IDfy) | Identity Verification Services |
| Concentrix Daksh Services India Private Limited | Outsourced Collections Partner |
| Drishti Perfect Private Limited | Outsourced Collections Partner |
| Focussed Solutions Inc | Outsourced Collections Partner |
| Freshworks Inc | Customer Ticketing Tool, BOT Solutions |
| Gupshup Technology Private Limited(Gupshup) | SMS & WhatsApp Delivery Services |
| Microsoft Azure India(Azure) | Cloud Hosting |
| MS Solution Agency | Outsourced Collections Partner |
| NTT Communications India Network Services Private Limited | Hosting |
| Otrivin Technologies | Outsourced Collections Partner |
| Paymaster Management Solutions Limited | Outsourced Collections Partner |
| PhonePe Private Limited | Payment Processing and Technology Services |
| Rajpurohit Corporate Services Private Limited | Outsourced Collections Partner |
| RMS Financial Services | Outsourced Collections Partner |
| Shiva Enterprises | Outsourced Collections Partner |
| Signzy Technologies(Signzy) | Identity Verification Services |
| SM Associates Risk Management Private Limited | Outsourced Collections Partner |
| Solutions Infini Technologies (India) Private Limited (Kaleyra) | SMS Delivery Services |
| Srinidhi Associates | Outsourced Collections Partner |
| SRS Advisory Private Limited | Outsourced Collections Partner |
| Squadrun Solutions Private Limited | Promotional & Services Based Voice Calls |
| Tata Teleservices Limited | Promotional & Services Based Voice Calls |
| Tech Mahindra Limited | Outsourced Customer Support & Sales |
| Ubona Technologies | Call Scheduling & Dialing Services |
| Vertex Cosmos Private Limited(Transcom) | Outsourced Customer Support & Sales |
| ValueFirst Digital Media Private Limited | SMS Delivery Services |
Default Loss Guarantee Disclosures
| Disclosure as per Reserve Bank of India (Digital Lending) Directions, 2025 Amount of Portfolio Outstanding, as on 30th June 2025, on which DLG is provided: | ||
| S.No | Portfolio | Amount (INR in Crores) |
| 1 | Portfolio 1 | 46.1 |
| 2 | Portfolio 2 | 93.1 |