Products offered
Personal Loans, Merchant Loans
Grievance Redressal Officer: Mr. Aditya Shirodkar
Unit no. 1006, 10th Floor, DLH Park, S. V. Road, Goregaon West, Mumbai – 400062, Maharashtra, India
Email: [email protected]
Contact: 022-48913091
Products offered
Merchant Loans
Grievance Redressal Officer: Mr Suraj Sapte
Website: https://payufin.in
Shiv Building, Fourth Floor, Crossing of Sahar Road, Vile Parle East, Mumbai, Maharashtra, 400057, India
Email: [email protected]
Contact: 022-69821144 [Monday to Friday 10 AM to 7 PM]
Products offered
Merchant Loans
Grievance Officer: Ms. Julia Mathew
Muthoot Centre, TC No 27 / 3022, Punnen Road, Thiruvananthapuram, Kerala, India – 695001
Email: [email protected]
Contact: 0471- 4911626 – (9.30 am to 5.30 pm- Monday to Saturday
except National Holidays and Second Saturdays)
Products offered
Merchant Loans
Grievance Redressal Officer: Mr. Kannan Ramaseshan (GRO)
Product Features and PolicyGrievance Redressal Cell, HDFC Bank Limited,1st Floor, Empire Plaza – 1,
Lal Bahadur Shastri Marg, Chandan Nagar, Vikroli West, Mumbai –
400083
Products offered
Auto Loans
Nodal/Grievance Redressal Officer: Ms Hetal Parihar
Website: https://www.piramalfinance.com/contact-us
6th Floor, Amiti Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla (W) Mumbai MH 400070.
Website:[email protected]
Contact: 022- 71740555
Products offered
Personal Loan
For Queries or Complaints, reach IDFC FIRST Bank at Customer Care: 1800-10-888; Email ID: [email protected].
Grievance Redressal:
In case you are not satisfied with the response received from access channels, you can escalate your concern by contacting the Nodal Officer via email at [email protected] or call 022-41652700 between 09:30 am and 6:00 pm (Monday to Saturday, excluding bank Holidays).
For any further escalation, write to Mr. Vipul Raj, PNO, IDFC FIRST Bank Ltd. Building No. 09, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai 400708, Maharashtra, India
Products offered
Personal Loan
Grievance Redressal Officer: Mr. Satish Kumar
Website: https://ugrocapital.com/
UGRO Capital Limited, Equinox Business Park, Tower 3, Fourth Floor, Off BKC, LBS Road, Kurla, Mumbai, Maharashtra – 400070
Email: [email protected]
Contact:
1800-202-8476
(Telephone Lines are open on 9.30 AM to 6.30 PM on all working days except first two Saturdays of the Month,all Sundays and Public holidays)
Products offered
Merchant Loans
Grievance Redressal Officer: Mr. Vinod Varadan
Grievance Redressal Website: https://www.ltfs.com/grievance-redressal
Website: https://www.ltfs.com/
L&T Finance Limited (formerly known as L&T Finance Holdings Limited), 3rd Floor, Brindavan Building, Plot No 177, C.S.T Road, Kalina, Santacruz (East), Mumbai – 400 098
Email: [email protected]
Contact: 1800 1020 476 between Monday to Friday (except National Holidays) from 9am to 6pm
Products offered
Personal Loans
Grievance Redressal Officer: Mr Sameer Suman
Website: https://www.shriramfinance.in/lending-service-provider
Sri Towers, Plot No. 14A, South Phase, Industrial Estate, Guindy, Chennai – 600032
Email: [email protected]
Contact: 022-40957575
Toll Free Number: 1800 103 6369
Products offered
Merchant Loans
Nodal/Grievance Redressal Officer: Emaad Khan
Email: [email protected] / [email protected]
Website: https://creditsaison.in/partnercontact/
IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
Email: [email protected]
Contact: 919962003070
Toll Free: 1800-1038-961
Whatsapp: +91 9987098137
Products offered
Personal Loan
Website: https://www.smfgindiacredit.com/digital-lending-partner.aspx
SMFG India Credit Co. Ltd, Ground Floor, Embassy 247, Lal Bahadur Shastri Marg, Gandhi Nagar, Vikhroli (West), Mumbai, Maharashtra – 400083
Email: [email protected]
1800 103 6001 (Mon-Sat 9:00 AM to 7:00 PM,
except public holidays & 4th Saturday of the month)
Products offered
Merchant Loans
List of Third Parties for Lending
| Company | Service |
| Analog Legalhub Tech Solutions Pvt. Ltd. (Credgenics) | Outsourced Collections Partner |
| Armeka Infotech Solutions Private Limited | Outsourced Collections Partner |
| Baldor Technologies Private Limited(IDfy) | Identity Verification Services |
| Concentrix Daksh Services India Private Limited | Outsourced Collections Partner |
| Drishti Perfect Private Limited | Outsourced Collections Partner |
| Focussed Solutions Inc | Outsourced Collections Partner |
| Freshworks Inc | Customer Ticketing Tool, BOT Solutions |
| Gupshup Technology Private Limited(Gupshup) | SMS & WhatsApp Delivery Services |
| Microsoft Azure India(Azure) | Cloud Hosting |
| MS Solution Agency | Outsourced Collections Partner |
| NTT Communications India Network Services Private Limited | Hosting |
| Otrivin Technologies | Outsourced Collections Partner |
| Paymaster Management Solutions Limited | Outsourced Collections Partner |
| PhonePe Private Limited | Payment Processing and Technology Services |
| Rajpurohit Corporate Services Private Limited | Outsourced Collections Partner |
| RMS Financial Services | Outsourced Collections Partner |
| Shiva Enterprises | Outsourced Collections Partner |
| Signzy Technologies(Signzy) | Identity Verification Services |
| SM Associates Risk Management Private Limited | Outsourced Collections Partner |
| Solutions Infini Technologies (India) Private Limited (Kaleyra) | SMS Delivery Services |
| Srinidhi Associates | Outsourced Collections Partner |
| SRS Advisory Private Limited | Outsourced Collections Partner |
| Squadrun Solutions Private Limited | Promotional & Services Based Voice Calls |
| Tata Teleservices Limited | Promotional & Services Based Voice Calls |
| Tech Mahindra Limited | Outsourced Customer Support & Sales |
| Ubona Technologies | Call Scheduling & Dialing Services |
| Vertex Cosmos Private Limited(Transcom) | Outsourced Customer Support & Sales |
| ValueFirst Digital Media Private Limited | SMS Delivery Services |
Default Loss Guarantee Disclosures
| Disclosure as per Reserve Bank of India (Digital Lending) Directions, 2025 Amount of Portfolio Outstanding, as on 31st May 2025, on which DLG is provided: | ||
| S.No | Portfolio | Amount (INR in Crores) |
| 1 | Portfolio 1 | 10.1 |