PhonePe Rolls Out ‘PhonePe Protect’ to Safeguard Users from Fraudulent Transactions

• Flags potentially risky transactions in real time, preventing financial fraud

National, 03 November, 2025: PhonePe has rolled-out ‘PhonePe Protect’– a security framework designed to safeguard users from fraudulent transactions. This feature notifies users to avoid making payments to potentially suspicious numbers and displays a ‘PhonePe Protect’ alert, to users attempting such transactions. The feature also offers insights into the risks involved when transactions are declined for security reasons. With this initiative, PhonePe ensures its commitment to secure digital transactions for millions of Indian citizens.

‘PhonePe Protect’ incorporates a mechanism to identify and block transactions directed toward mobile numbers that are flagged as suspicious by The Department of Telecommunications (DoT) through their ‘Financial Fraud Risk Indicator (FRI)’ feature. PhonePe’s system intelligence actively detects these risks during the payment process and intervenes in real time once the risks are detected. Users then receive relevant warnings as notifications to help them make informed decisions about their transactions, further improving their overall security.

As an early adopter of DoT’s FRI, PhonePe has made use of the feature to decline transactions linked to ‘Very High FRI’ mobile numbers and display an on-screen alert as part of the ‘PhonePe Protect’ feature. For ‘Medium FRI’ numbers, the app displays a proactive user warning before allowing the user to make the transaction.

The introduction of this new feature builds on a key collaboration showcased at the 2025 India Mobile Congress (IMC), where the Department of Telecommunications (DoT) recognised PhonePe for combating cyber frauds for early implementation of its AI-based Financial Fraud Risk Indicator (FRI) tool. PhonePe, in turn, demonstrated how ‘PhonePe Protect’ uses this crucial DoT tool to actively safeguard users during transactions.

Commenting on the new feature, Anuj Bhansali, Head of Trust & Safety at PhonePe, said, “At PhonePe, payment security is paramount, and we have implemented several initiatives to safeguard our customers. ‘PhonePe Protect’ represents our vision of creating a financial ecosystem where security is seamlessly embedded into every transaction. With this feature, we’ve developed a robust security system that shields our user base (which was over 61 crore as of March 31, 2025) from cyber threats in real-time. This is more than just a security feature– it’s our commitment to building a safer digital payments ecosystem for India. We are confident that this solution will establish a secure and seamless payments experience for our users.”

PhonePe Protect aims to minimize the likelihood of unintended transfers to fraudulent recipients and disrupt illicit financial movements. It also builds user confidence through clear and contextual security information if a transaction is declined due to security concerns.

About PhonePe:

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services, Financial Services and Marketplace Solutions. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of March 31, 2025, PhonePe has over 61 Crore registered users and a digital payments acceptance network spread across over 4.4 Crore merchants.

PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprises Share.Market (stock broking and mutual funds distribution platform), Pincode (omni-channel hyperlocal commerce platform connecting consumers with local offline stores), and Indus Appstore (Android-based mobile app marketplace).

For more details, contact: [email protected]