Press Release

Press Release

PhonePe’s transaction and traffic numbers bounce back to normal

Over 25 million customers used the PhonePe app on Saturday showing their trust in the platform    

Bengaluru, March 8, 2020: PhonePe, India’s leading digital payments platform today said it has bounced back hard in the last 24 hours. The platform processed over Rs.4000 crore worth of transactions in 24 hours and saw its largest ever volume of user traffic in a single day (with over 70Mn app sessions).

PhonePe saw an extended service outage, which started immediately after the RBI moratorium on Yes Bank on March 5th (Thursday) lasting for nearly 24 hours till March 6th (Friday). The PhonePe team worked overnight with NPCI and ICICI bank, its new UPI partner to ensure all its services were up and running within a day. All merchant payment settlements were restored by Friday noon and all consumer wallet, credit and debit card payments were restored by 3 p.m.  All UPI services were restored by Friday night, with PhonePe users continuing to use their UPI @ybl handles. This ensured that there was a seamless transition for all of its 20 crore customers 

Commenting on the development Sameer Nigam, Founder and CEO PhonePe said, “Friday was an extraordinarily difficult situation with little precedence. We are grateful to RBI, NPCI, Yes Bank and ICICI for working collectively to ensure that millions of our customers and merchants were not inconvenienced a minute longer than necessary. The trust and loyalty our customer and merchant partners have reposed in us by coming back in larger numbers than ever before is truly humbling. I would also like to take a moment to appreciate the mammoth effort of all the PhonePe employees who worked tirelessly for 36 hours straight with a singular focus on getting all our customer and merchant services live as fast as possible.”

About PhonePe:

Bengaluru-headquartered PhonePe is the fastest growing digital payment platform in India with over 200 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, make utility payments and buy gold. PhonePe is accepted at over 10 million merchant outlets across 300 cities nationally. PhonePe also launched its own Switch platform in 2018, and today its customers can place orders on 100 apps including Ola, Myntra, IRCTC, Goibibo, redBus, Oyo, and Treebo, etc. directly from within the PhonePe mobile app. For more details, please visit or download the PhonePe app.

For more details: [email protected]