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Trust & Safety

Fraud Reporting Channels — Here’s what you need to know!

Priya Patankar|2 min read|21 November, 2022

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A fraud dispute is when the victim of a fraud contacts the PhonePe customer care, in case they have faced a fraudulent activity.

There are multiple ways in which a customer can raise a fraud dispute on PhonePe. These include :

  1. The PhonePe app
  2. The PhonePe customer care number
  3. Webform submission
  4. Social media
  5. Grievance

Here’s how you can raise a complaint via the PhonePe app :

  • Login to the PhonePe app
  • Click the help section on the right corner ”?”
  • Click on “have an issue with the transaction” option
  • Go to the next page and click on the “Report your issue” option
  • The app will then list out all the recent transactions
  • Customers should choose the transaction for which the dispute needs to be raised
  • Next, customers can select ”I got a payment request from a fraudster” or “I received a call from a fraudster”
  • Once the relevant option is chosen, a ticket will be generated on PhonePe and the Trust and Safety team will review it and take action

Raising a dispute via PhonePe customer care:

  • Customers can contact the PhonePe customer care by using one of the following numbers to escalate their complaint 080–68727374 / 022–68727374. Once you contact them, our support agents will raise a ticket accordingly.

Raising a dispute via Webform submission :

  • Customers can raise a ticket using our webform Link-
  • The link will then prompt them to enter the registered phone number and a captcha.
  • On submitting the credentials, it will ask you to enter the OTP which will be sent to the registered phone number
  • Once the login is successful customers can, “report a fraud or unauthorized activity”
  • Once customers select the relevant fraud reporting options, they will be redirected to the contact support page where customers can share transaction details and documents
  • Once the fraud transaction details are filled and submitted, a ticket will be generated
  • The customer can use this portal for updates on the tickets that they have raised.

Raising a dispute via Social Media:

  • Customers can report fraudulent incidents via our social media handles

Twitter —

Facebook –

Raising a dispute via Grievance :

  • This portal is used to report grievances on already raised tickets
  • Customers should login to, and the customer can share the ticket ID which is already raised

Raising a dispute via the Cybercrime Portal

  • Customers can also reach out to the nearest cyber crime branch to lodge a complaint against their fraud disputes
  • The customers can can also raise a cyber complaint online by tapping this link —
  • Alternatively the customers can also contact the cyber cell police on 1930

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