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Lights Out for Fraudsters: Your Guide to Avoiding Electricity Scams

Sampurna Mitra|3 min read|06 September, 2023

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In a time when digital progress is prominent, online payments have become a convenient method to handle bills and expenses. However, as technology evolves, so do the tactics of cybercriminals.

This blog sheds light on the emerging threat of online electricity bill payment fraud in India, discussing its various forms, potential consequences, and proactive measures to stay safe in the digital age.

The Rise of Digital Payments:

India’s digital transformation has seen a rapid increase in online transactions, including electricity bill payments. Digital platforms offer convenience, speed, and efficiency, allowing consumers to settle their bills from the comfort of their homes.

Introduction and Forms of Online Electricity Bill Payment Fraud:

Scammers typically hack people’s phones with a text message that states their electricity bill is unpaid and that they should clear it immediately. The messages claim to be from the electricity department and warn the receiver that their home’s power will be turned off tonight because last month’s bill hasn’t been paid yet.

Sample :

Dear Customer Your Electricity power will be disconnected tonight at 8:30 PM from Electricity office. Because your previous month’s bill was not updated, please immediately contact with our electricity officer 824*****59 Thank you.


Phishing Scams:

Cybercriminals use deceptive emails, text messages, or fake websites to trick users into divulging their personal and financial information. Unsuspecting victims may end up paying fraudulent bills to scammers.

Malware Attacks:

Malicious software can infect devices and steal sensitive data, including payment details. Hackers can intercept online transactions and manipulate payment processes.

Fake Payment Portals:

Fraudsters create authentic-looking payment portals to collect payments for fictitious electricity bills. Users, thinking they are making legitimate payments, fall victim to these scams.

Impersonation of Service Providers:

Scammers may impersonate electricity providers through phone calls or emails, claiming users have outstanding bills. They then direct users to make immediate payments through fraudulent channels.

Consequences of Online Electricity Bill Payment Fraud:

Financial Loss:

Victims unknowingly transfer money to cybercriminals, resulting in immediate monetary losses.

Identity Theft: Stolen personal and financial information can lead to identity theft and subsequent financial damage.

Privacy Breach:

Sensitive data falling into the wrong hands can compromise privacy and expose users to other forms of fraud.

Preventive Measures:

Verify Sources:

Only use official websites and apps of legitimate electricity providers for online payments.

Stay Informed: Keep up with cybersecurity trends and educate yourself about common scams.

Check URLs:

Ensure the website’s URL begins with “https://” and has a padlock symbol, indicating a secure connection.

Verify Payment Requests:

Always double-check the authenticity of payment requests and the sender’s information before making any transactions.

Secure Communication Channels:

Ensure that you only communicate with legitimate customer support channels for any payment-related queries or concerns.

Use Official Apps:

Download UPI apps only from official app stores and verified sources.

Check URLs: Verify website URLs for legitimacy and security (look for “https” and a padlock icon).

Two-Factor Authentication (2FA):

Enable 2FA whenever possible to add an extra layer of security to your online accounts.

Avoid Sharing Information: Never share personal, financial, or password-related information via email or phone.

Reporting Incidents:

If you suspect online electricity bill payment fraud, report it immediately to your electricity provider and the appropriate authorities, such as local police or cyber crime helplines.

Efforts to Combat UPI-based Fraud:

Awareness Campaigns:

Governments, financial institutions, and cybersecurity agencies run campaigns to educate users about UPI-related fraud and safe practices.

App Security: Payment apps continuously enhance their security measures to prevent unauthorized access and fraud.


The convenience of online payment for electricity bills has brought ease to consumers’ lives, but it also demands heightened vigilance. Cybercriminals are adapting to exploit digital avenues for financial gain. By staying informed, following best practices, and maintaining a cautious approach, you can help safeguard your finances and personal information from the clutches of online electricity bill payment fraud in India’s evolving digital landscape.

What you should do if you are a victim of an Electricity scam:

If you suspect that you have fallen victim to an electricity scam or fraud, it’s crucial to take immediate action to minimize potential damage and prevent further losses. Here are the steps you should consider taking:

  1. PhonePe app: Go to the Help section and raise an issue under the “have an issue with the transaction” option.
  2. PhonePe Customer Care Number: You can call PhonePe customer care at 80–68727374/022–68727374 to raise an issue, post which a customer care agent will raise a ticket and help with your issue.
  3. Webform submission: You can also raise a ticket using PhonePe’s webform,
  4. Social media: You can report fraudulent incidents via PhonePe’s social media handles
    1. Twitter —
    2. Facebook —
  5. Grievance: To report a grievance on an existing complaint, you can log in to and share the ticket ID previously raised.
  6. Cyber cell: Lastly, you can report fraud complaints at the nearest Cyber Crime cell or register a complaint online at or contact the Cyber Crime Cell helpline at 1930.

Important reminder — PhonePe never asks for confidential or personal details. Ignore all emails claiming to be from PhonePe if they are not from the domain. If you suspect fraud, please contact the authorities immediately.

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