PhonePe launches vernacular voice notifications on its Business App
- Merchants can now get a payment confirmation in over 9 Indian languages
National, December 22, 2020: PhonePe, India’s largest digital payments platform today announced that it has introduced voice notifications in over 9 vernacular languages on the PhonePe for Business app. The voice confirmation helps merchants during peak business hours with a voice message announcing the amount received from a customer without the merchant having to check the customer’s phone screen, or waiting for a bank SMS.
The PhonePe for Business app was launched in 2018 is available in English, Hindi, Marathi, Bengali, Gujarati, Tamil, Telugu, Malayalam, Kannada, Odiya, and Assamese. The app has seen widespread adoption and is now used by over 15 million merchant partners across India. The app sends out communication to merchants about various products and launches in the vernacular language they are most comfortable with. When a merchant is onboarded on the app, the PhonePe field team also shares educational material giving them information about the various products and features in different languages thereby ensuring a smoother sign-up process.
Commenting on the launch, Vivek Locheb, Head of Offline Business Development, PhonePe said, “We are constantly building new features on the PhonePe for business app to make it easier for our merchant partners to run and grow their business. The muti-lingual voice notification functionality which we have recently introduced, makes it easier for our merchant partners to attend to their customers while also making sure that payments have been received during peak hours in the language of their choice.’’
PhonePe is one of India’s leading digital payments platforms with over 250 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold and make investments. PhonePe forayed into financial services in 2017 with the launch of digital gold providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance financial products like tax-saving funds, liquid funds, international travel insurance and Corona Care, a dedicated insurance product for the COVID-19 pandemic. PhonePe also launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at 15 million merchant outlets across 500 cities nationally.
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