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Please read the terms and conditions carefully before making a payment using Your Debit/Credit Card for availing any products or services (“PhonePe Services”) on PhonePe Platform(s). These terms and conditions, (herein referred as “Debit/Credit Card Payments” or “DCCP”) is a legal contract ("Agreement") between You and PhonePe Private Limited (“PhonePe”/ “We”/ ”Us” / “Our”) having its registered office at Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri (East) Mumbai – 400 093, India. You agree and acknowledge that you have read the terms and conditions set forth below. If you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not use the Services and/or immediately terminate the Services.
These terms and conditions regulate the payments under the Payment Card Networks (AMERICAN EXPRESS, DINERS CLUB,MASTERCARD,RUPAY, MAESTRO, VISA or any other Payment Card Network that might be offered or used to make Payments on PhonePe Platform).
PhonePe facilitates Debit/Credit Card Payment facilitation services for You to make payments for products and services on PhonePe App or to PhonePe merchants/sellers. These transactions are between the merchants/billers and You and We are only acting as an intermediary. We facilitate the collection of payments from you and facilitate the settlement of such payments to the respective merchant/biller. In order to do so, we have entered into agreements with various Banks, Payment System Providers, as defined under the Payment and Settlement Systems Act, 2007, Card Associations and other payment processing system providers, to enable use of internet payment gateways provided by them in order to effect payments between you and the merchants/billers and provide clearing, payment and settlement services with respect to your transaction.
Payment instructions provided by You are authenticated, authorized and processed by the Card Associations and your card issuing bank/ financial institution through the Payment System Provider’s payment gateway and PhonePe does not control, intervene or have any role in such authentication/ authorization.
"Card Payment Network Rules" refer to the written rules, regulations, releases, guidelines, processes, interpretations and other requirements (whether contractual or otherwise) imposed and adopted by the Card Payment Networks. These Card Payment Networks have infrastructure and processes to enable transaction authorisation. The Card Payment Networks require you to comply with all applicable guidelines, rules, and regulations formulated by them.
You consent and agree to comply with the rules, guidelines, directions, instructions, requests, etc. made by the Payment System Providers and Card Associations from time to time. You further acknowledge that the Payment System Providers, Card Associations and your issuing bank / financial institution may also put limitations and restrictions on You Debit/Credit Cards basis their own discretion and PhonePe might not have visibility of such controls/limits and hence is no circumstances, PhonePe can assure successful transaction processing and hence shall not be liable for any direct, indirect or consequential losses that You may incur due to transaction failure.
PhonePe shall monitor Your transactions and to safeguard Your account and may reject certain transactions basis certain internal risk parameters and may report certain transactions to regulators or legal enforcement agencies and may temporarily suspend Your PhonePe account in case such transactions are perceived to be unusual or are high risk transactions.
In order to facilitate smooth secure transaction processing, PhonePe provides You an option to save Your card details – Card Number, Expiry Date within a secured encrypted Payment Card Industry Data Security Standard “PCI-DSS” compliant zone. In case You avail such store card feature, We would save Your card details and the next time You make any payment, You can simply select the saved card while making a payment request and Your payment instruction would be sent for authentication. PhonePe would never store your Card authorization credentials such as OTPs, CVVs, 3D-Secure Password, ATM PIN etc. and cannot process transactions without Your authorization.
In order to secure Your card data, technical and organizational security controls and protocols are implemented to secure Your information from accidental loss and unauthorized access. You further agree while these standards and protocols are implemented and monitored, we cannot guarantee that such measures would always deter or defeat any unauthorised access by third parties, and You understand and acknowledge the risks and You provide such information at your own risk.
You may be charged a fee, charges or any other processing fee(s) by Your card issuer bank / financial institution for making payment to or on PhonePe Platform. You understand that PhonePe does not have any control over such charges or fee(s) and takes on liability of such charges. You are required to check for such charges or fee(s) with Your card issuing bank / financial institution.
Any refund/reversals initiated by the merchants/billers or PhonePe in case of non-fulfilment or return of orders will be refunded back to the source account or might be credited to Your PhonePe Wallet or eGVs or to any other permitted financial instrument with Your consent.
If you have opted for 'subscriptions' or recurring payment mandate, then you consent that the relevant amount will be charged to such card as per the mandate authorised by You. You agree that PhonePe, PhonePe Group, PhonePe affiliates or such merchants/billers shall continue to charge the relevant amount to Your card until you terminate such instruction.
As part of this continual innovation and improvement, we sometimes may add or remove features and functionalities, increase, or decrease limits to our PhonePe Services, start offering new services or stop offering old ones on PhonePe Platforms. Such offering can also be due to discontinuation of any service or offering on PhonePe Platform by third party service providers or business partners.
Except as expressly provided herein and to the full extent permitted by law, the PhonePe Services are provided "as is", "as available" and "with all faults". All such warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby excluded. It is Your responsibility to evaluate the accuracy, completeness and usefulness of the PhonePe Services and other information provided by PhonePe or generally available. We do not authorize anyone to make any warranty on our behalf and You should not rely on any such statement.